11:30 AM - 1:00 PM
We describe a novel field study of how users mental models develop around an intelligent system. Designers can use our results to design user interfaces to correct flawed mental models.
Demonstrates that matching interruption signal salience to interruption utility decreases annoyance and increases benefit. Applying this matching strategy will help mitigate the negative perception of interruptions in many systems today.
Scott E. Hudson
Describes a study examining the differences between self-reports of interruptibility, and estimates of that interruptibility, provided by others. Our findings are important for successful design of CMC and awareness systems.