11:30 AM - 1:00 PM
A few companies stand out for their ability to use IT to enable their employees to create a compelling customer experience. These companies stand in contrast to the norm, where usability is still an afterthought. This panel will consider how successful CIOs manage the apparently competing challenges of faster/better/cheaper systems and the time and money required for developing highly usable systems. They will discuss the strategies and techniques that they use to integrate usability into systems design and development.